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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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Office

Plot No 84, Global Industrial Park,Mouli, Barwala, Haryana 134118

Email us

ikvanshealthcare@gmail.com

Call us

Phone: 9667205760

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before receiving them?

Yes, it is possible to inspect goods before receiving them, but this typically depends on the agreement with the supplier or seller. If you are purchasing from a supplier, you can negotiate terms that allow for inspection upon delivery or at a certain stage before final acceptance. Many sellers or shipping companies offer options such as "open-box" inspections where you can check the condition of the goods before signing off on delivery.

Be sure to confirm this with the supplier beforehand to ensure it’s part of the terms of sale.

What should I do if there is a problem with my custom order?

If there is any issue with your custom order, please follow these steps:

  1. Contact our Support Team: Reach out to us via email at support@ikvanscare.com or call our customer service at 9717365844. Provide details about the problem, such as the order number and a description of the issue.
  2. Submit Photos: If applicable, include photos of the product to help us better understand the issue.
  3. Resolution Process: Our team will investigate the matter and get back to you with a resolution, which may include a replacement, refund, or any other appropriate action.
  4. Timeframe: Please allow 1-2 business days for us to review your case and provide a solution.

We are committed to resolving any issues promptly to ensure your satisfaction!

How often does it need to be sharpended?

such as herbal remedies or Ayurveda-based tools, generally do not require sharpening. However, if you're using tools like gua sha or herbal grinders, it's advisable to check for wear and tear every few months and replace them when needed for optimal results.

Would this kind of framing be more appropriate for your business? If you do sell tools or equipment that need sharpening, you can adjust the answer accordingly!